Privacy Policy

| Last Updated: [2026.1.2]

At HomeSavor, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services across Canada. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

We only collect information that is necessary to process your orders and improve your shopping experience. The types of personal information we may collect include:

  • Contact details: name, email address, phone number, shipping address, billing address
  • Payment information: credit/debit card details, billing information (processed securely by third-party payment providers)
  • Order history: products purchased, delivery preferences, and support interactions
  • Website usage data: IP address, browser type, pages visited, and browsing activity (via cookies and similar tools)
  • Communication records: messages you send to our customer service team

2. How We Use Your Information

We use your personal information for the following purposes:

  • Process and fulfill your orders, including shipping, delivery, and order confirmation
  • Verify payment and prevent fraud or unauthorized transactions
  • Communicate with you about order status, updates, returns, and refunds
  • Respond to your inquiries, feedback, and support requests
  • Improve our website, products, and services based on user behavior and feedback
  • Send you marketing communications (only with your explicit consent; you may opt out at any time)
  • Comply with legal obligations, such as tax reporting and regulatory requirements

3. How We Obtain Your Consent

By using our website, creating an account, or placing an order, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

  • Express consent: We may ask for explicit permission to send marketing emails or use cookies for analytics.
  • Implied consent: Consent is implied when you provide information necessary to complete an order or use our services.

    You may withdraw consent for non-essential uses (such as marketing) at any time by updating your preferences or contacting us.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes without your consent. We may share information only in the following circumstances:

  • Service providers: Third-party companies that assist with payment processing, shipping, delivery, website hosting, data analytics, and customer support. These providers are contractually required to protect your information and use it only for the purposes we specify.
  • Legal requirements: We may disclose information if required by law, court order, or government authority, or to protect our rights, property, or safety.
  • Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, with privacy protections maintained.

5. Data Security

We implement physical, organizational, and technological security measures to protect your personal information from unauthorized access, use, disclosure, or loss. These measures include:

  • Encryption for payment processing and data transmission
  • Secure servers and restricted access to personal information
  • Regular security reviews and updates to our systems

    Only authorized staff have access to your data, and we retain information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance your browsing experience, analyze traffic, and personalize content.

  • Essential cookies: Required for website functionality, order processing, and account access.
  • Analytical/performance cookies: Help us understand how visitors use our site to improve performance.
  • Marketing cookies: Used to deliver relevant promotions (only with consent).

    You can adjust your browser settings to refuse cookies, though some website features may not function properly as a result.

7. Your Privacy Rights (Under PIPEDA)

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent for non-essential collection, use, or disclosure
  • Request deletion of your personal information (where legally permissible)
  • File a complaint regarding our privacy practices

To exercise these rights, contact us at the details below. We will respond to valid requests within a reasonable timeframe as required by law.

8. Data Retention

We keep your personal information only for as long as needed to provide our services, process orders, comply with legal obligations, resolve disputes, and enforce our policies. When no longer required, data is securely deleted or anonymized.

9. International Data Transfers

Some of our service providers may process or store data outside of Canada. In such cases, we use contractual safeguards to ensure your information receives a comparable level of protection to that required under PIPEDA. You consent to these transfers by using our services.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on our website with the updated date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Team:
  • Customer Service: support@homesavors.com

We are committed to working with you to resolve any privacy-related inquiries or complaints promptly and fairly.